Medical Receptionist Coordinator
3 days ago
At Hopedale Medical Complex, we're seeking a skilled and detail-oriented Medical Receptionist Coordinator to join our team. This role is perfect for individuals who enjoy working in fast-paced medical environments and providing top-notch customer service.
About the RoleThis position will be responsible for handling front desk duties, including greeting patients, answering phone calls, and managing patient information. As a key member of our team, you'll play a crucial role in ensuring seamless patient flow and maintaining accurate records.
Duties and Responsibilities- Greet all patients and answer incoming phone calls with a smile, promoting exceptional customer service.
- Record patient demographic information, insurance details, and billing information into our computer system, research missing data, and obtain signatures on required forms.
- Counsel patients and families regarding financial issues such as insurance coverage.
- Provide essential information to patients/representatives about billing, complaint procedures, patient rights, and visiting hours, while distributing relevant hospital literature.
- Collect and record payments, or forward information to our Patient Accounts Department personnel.
- Maintain orders sent to us by referring offices.
- Screen calls to determine their nature and urgency.
To be successful in this role, you'll need:
- A high school diploma or equivalent.
- Experience in medical office reception.
- Knowledge of medical terminology.
- Awareness of patient registration and documentation procedures.
- Strong telephone communication skills, often in stressful situations.
- Proficiency with personal computers and Microsoft Office Suite.
- Knowledge of basic insurance procedures and documentation of third-party medical insurance payers.
We offer a competitive hourly wage of $15 and a comprehensive benefits package that includes:
- Nursing scholarships
- Tuition reimbursement
- Excellent benefits
- Quality childcare located in Hopedale
- Wellness center membership
- 401(k) plan with employer match
This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our patients. Apply today to become our next Medical Receptionist Coordinator
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