Medical Receptionist Coordinator

3 days ago


Hopedale, Illinois, United States Hopedale Medical Complex Full time

At Hopedale Medical Complex, we're seeking a skilled and detail-oriented Medical Receptionist Coordinator to join our team. This role is perfect for individuals who enjoy working in fast-paced medical environments and providing top-notch customer service.

About the Role

This position will be responsible for handling front desk duties, including greeting patients, answering phone calls, and managing patient information. As a key member of our team, you'll play a crucial role in ensuring seamless patient flow and maintaining accurate records.

Duties and Responsibilities
  • Greet all patients and answer incoming phone calls with a smile, promoting exceptional customer service.
  • Record patient demographic information, insurance details, and billing information into our computer system, research missing data, and obtain signatures on required forms.
  • Counsel patients and families regarding financial issues such as insurance coverage.
  • Provide essential information to patients/representatives about billing, complaint procedures, patient rights, and visiting hours, while distributing relevant hospital literature.
  • Collect and record payments, or forward information to our Patient Accounts Department personnel.
  • Maintain orders sent to us by referring offices.
  • Screen calls to determine their nature and urgency.
Requirements and Qualifications

To be successful in this role, you'll need:

  • A high school diploma or equivalent.
  • Experience in medical office reception.
  • Knowledge of medical terminology.
  • Awareness of patient registration and documentation procedures.
  • Strong telephone communication skills, often in stressful situations.
  • Proficiency with personal computers and Microsoft Office Suite.
  • Knowledge of basic insurance procedures and documentation of third-party medical insurance payers.
What We Offer

We offer a competitive hourly wage of $15 and a comprehensive benefits package that includes:

  • Nursing scholarships
  • Tuition reimbursement
  • Excellent benefits
  • Quality childcare located in Hopedale
  • Wellness center membership
  • 401(k) plan with employer match

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our patients. Apply today to become our next Medical Receptionist Coordinator



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