Senior Operations Manager
5 days ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at SBM Management Services, LP. This is a challenging and rewarding opportunity for a results-driven professional who is passionate about delivering exceptional results in a fast-paced environment.
Job SummaryThe Senior Operations Manager will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between the company and customers. Key responsibilities include coordinating operations necessary to carry out contractual responsibilities, planning and developing work schedules, assigning personnel to routes, inspecting physical condition of establishments, auditing and maintaining inventories, investigating new equipment and methods, reviewing customer requests, and promoting services performed to develop new markets.
Key Responsibilities- Plan and develop work schedules to ensure adequate service
- Prepare schedules for service personnel, assign them to routes
- Inspect physical condition of establishments for program compliance
- Audit and maintain inventory levels and equipment
- Investigate new equipment and methods
- Review customer requests for service and address concerns with management
- Assist site manager in implementing organizational policies and goals
- Analyze and facilitate budget requests to identify areas for cost reductions
- Promote services performed to develop new markets and increase market share
- Inspect plant and evaluate use of space and facilities
- Develop plans, budgets, and schedule modifications, including cost estimates, bid sheets, and contracts
- Evaluate site performance and ensure it meets budget goals
- Develop long-range plans, conceptual designs, and capital requirements for program/process improvements
- Coordinate program specifications, requirements for proposals and contracts, and associated documents
- Compile data for preparing estimates
- Maintain and report on financial aspects of the business, including labor hours, overhead, supplies, expenses, billing, forecasting, and changes to these areas
- Maintain a safe working environment for employees
- Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
- Direct supervisory management engaged in support of facilities programs
- Act as liaison between company, customers, clients, employees, and subcontractors
- Maintain contact with contractors to ensure smooth working of contract process
- Attend meetings to communicate top-down and bottom-up information with customers, clients, and employees
- Address human resource concerns and issues
- Bachelor's degree from a four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience
- Valid driver's license may be required
- Bilingual in Spanish is required
- Strong verbal and written communication skills
- Customer service, problem-solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
- Knowledge of Microsoft Office and computer skills
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to present information effectively to groups of managers, customers, employees, and public
SBM Management Services, LP is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Compensation and BenefitsThis position offers a competitive salary range of $75,000 to $80,000 per year. A valid driver's license may be required, and bilingualism in Spanish is a must. The successful candidate will have strong verbal and written communication skills, customer service skills, problem-solving abilities, and proficiency in Microsoft Office and computer software.
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