Retail Sales Team Member

3 weeks ago


Lenoir, North Carolina, United States Kohl's Full time

Position: Customer Service Representative at Kohl's

  • Key Responsibilities:
  • Foster a warm and inviting atmosphere by welcoming and assisting shoppers
  • Act as the primary point of contact for customers, ensuring their needs are prioritized while managing various tasks
  • Maintain a friendly demeanor, greeting all customers and colleagues, and efficiently addressing inquiries in line with company policies
  • Utilize the 5-step GREAT approach during customer interactions: Greet and Engage, Request Credit, Explain Savings, Ask for Survey Completion, and Thank the Customer
  • Adapt to and utilize current technology to meet customer requirements
  • Provide exceptional customer service through effective resolution of issues
  • Encourage, initiate, and manage Kohl's Charge applications and loyalty programs
  • Ensure compliance with cash handling procedures as per company guidelines
  • Process transactions accurately and efficiently while engaging with customers
  • Exhibit flexibility and willingness to cross-train in various store departments as necessary
  • Adhere to Kohl's policies and procedures consistently
  • Maintain regular attendance

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