Retail Sales Team Member
3 weeks ago
Position: Customer Service Representative at Kohl's
- Key Responsibilities:
- Foster a warm and inviting atmosphere by welcoming and assisting shoppers
- Act as the primary point of contact for customers, ensuring their needs are prioritized while managing various tasks
- Maintain a friendly demeanor, greeting all customers and colleagues, and efficiently addressing inquiries in line with company policies
- Utilize the 5-step GREAT approach during customer interactions: Greet and Engage, Request Credit, Explain Savings, Ask for Survey Completion, and Thank the Customer
- Adapt to and utilize current technology to meet customer requirements
- Provide exceptional customer service through effective resolution of issues
- Encourage, initiate, and manage Kohl's Charge applications and loyalty programs
- Ensure compliance with cash handling procedures as per company guidelines
- Process transactions accurately and efficiently while engaging with customers
- Exhibit flexibility and willingness to cross-train in various store departments as necessary
- Adhere to Kohl's policies and procedures consistently
- Maintain regular attendance
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