Experienced Service Advisor
6 days ago
We are seeking a highly skilled and experienced Service Advisor to join our team at Anderson Ford. As a key member of our service department, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service center.
About UsAnderson Ford is a family-owned and operated dealership that values teamwork, innovation, and customer satisfaction. We offer a dynamic work environment with opportunities for growth and development. Our state-of-the-art facility features a Quicklane and Body Shop, providing comprehensive services for all your automotive needs.
Job SummaryThis full-time position involves overseeing service orders, managing technician time, and providing excellent customer support. You will be responsible for ensuring prompt, courteous, and effective service delivery, maintaining high customer satisfaction levels, and promoting our dealership's reputation.
Responsibilities- Manage service orders and flow of the drive lane to ensure efficient and effective service delivery
- Provide concierge support for owner inquiries, including phone and in-person interactions
- Maintain accurate inventory of technician time and distribute work efficiently among technicians
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain high customer satisfaction levels and reinforce company policies and standards
- Foster positive employee relations and maintain good working relationships with factory representatives
- Minimum 2 years of experience as an Automotive Service Advisor
- Excellent organizational, communication, and interpersonal skills
- Demonstrated ability to manage multiple tasks and prioritize effectively
- Professional, well-groomed personal appearance and strong record of service and sales success
- Clean driving record and valid driver's license
We offer competitive pay and benefits, including:
- Average annual salary range: $45,000 - $65,000
- Free health insurance option available
- Dental, vision insurance available
- Short- and long-term disability insurance
- 401(k) with company matching contribution available
- Earned paid vacations and holiday pay
- Immediate PTO days upon hire start date
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Employee discounts on products and services
We value teamwork, innovation, and customer satisfaction. Our goal is to provide an exceptional customer experience while fostering a positive work environment that encourages growth and development. If you are a motivated and results-driven individual who shares our values, we encourage you to apply for this exciting opportunity.
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