Transportation Operations Manager
3 weeks ago
Job Title: Transportation Operations Manager
Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. As a Transportation Operations Manager, you will oversee the transportation department of one or more locations within assigned geography, providing leadership within the location as assigned. You will act as the liaison between customer, operations, CSRs, and the support team.
Key Responsibilities:
- Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.
- Manage driver debrief process, ensuring there is documentation for every customer transaction and update route comments as required.
- Maintain a high standard of customer service as measured by key metrics, including on-time delivery, no missed stops, loyalty, and customer satisfaction.
- Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
- Conduct customer visits to review service and manage customer interaction records to resolve service issues.
Requirements:
- Minimum 5 years supervisory experience.
- Education equivalent to graduation from High school or GED equivalent; some college preferred.
- Valid drivers license required; Commercial Vehicle Driving experience a plus.
- Maintains a current Medical Examiner's Certificate (MEC) issued by a doctor approved by Stericycle/Shred-it.
- Demonstrates knowledge of DOT, OSHA, HIPAA, and NAID.
- Demonstrates knowledge of computer software applications, including spreadsheets and word processing.
- Demonstrates knowledge of inventory management and routing and re-routing.
Benefits:
Stericycle offers its employees a range of benefits, including a health care program, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.
Our Promise:
Stericycle is committed to attracting and retaining a diverse workforce and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members.
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