Customer Service Ambassador for Wellness and Relaxation

5 days ago


Lakewood, Washington, United States Hand & Stone Full time

At Hand & Stone, we're seeking a skilled Customer Service Ambassador to join our team. As a key member of our spa, you'll play a vital role in delivering exceptional experiences for our members and guests.

About the Role

This is a part-time opportunity that suits students looking for extra income (around 20-25 hours per week). The ideal candidate will be passionate about providing outstanding customer service, promoting wellness benefits, and maintaining a clean and professional work environment.

Responsibilities
  • Provide top-notch customer service to ensure an unforgettable experience for our members and guests
  • Welcome and greet members/guests upon arrival, creating a warm and inviting atmosphere
  • Answer phones, book appointments, sell memberships, gift cards, and upgrades with ease
  • Maintain accurate filing procedures and file maintenance to keep our operations running smoothly
  • Promote the benefits of massage therapy and other wellness services to enhance our members' lives
  • Keep our work environment tidy and well-organized, reflecting our commitment to professionalism
  • Showcase a positive, energetic attitude and collaborate effectively with the team
What's in it for You?

As a valued member of our team, you can expect:

  • An hourly wage plus commissions and bonuses, reflecting your hard work and dedication
  • A flexible schedule that accommodates your needs, perfect for students or those with busy lifestyles
  • A safe and professional work environment that prioritizes employee well-being
  • Employee discounts on our services and products
  • A rewarding employee referral bonus program to help you grow professionally
  • Ongoing contests and recognition to celebrate your achievements
Requirements

To succeed in this role, you'll need:

  • Familiarity with Microsoft Office applications
  • Excellent verbal and written communication skills
  • The ability to handle stressful situations with poise and multitask efficiently
Estimated Salary: $18-$22 per hour

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