Customer Service Ambassador for Wellness and Relaxation
5 days ago
At Hand & Stone, we're seeking a skilled Customer Service Ambassador to join our team. As a key member of our spa, you'll play a vital role in delivering exceptional experiences for our members and guests.
About the RoleThis is a part-time opportunity that suits students looking for extra income (around 20-25 hours per week). The ideal candidate will be passionate about providing outstanding customer service, promoting wellness benefits, and maintaining a clean and professional work environment.
Responsibilities- Provide top-notch customer service to ensure an unforgettable experience for our members and guests
- Welcome and greet members/guests upon arrival, creating a warm and inviting atmosphere
- Answer phones, book appointments, sell memberships, gift cards, and upgrades with ease
- Maintain accurate filing procedures and file maintenance to keep our operations running smoothly
- Promote the benefits of massage therapy and other wellness services to enhance our members' lives
- Keep our work environment tidy and well-organized, reflecting our commitment to professionalism
- Showcase a positive, energetic attitude and collaborate effectively with the team
As a valued member of our team, you can expect:
- An hourly wage plus commissions and bonuses, reflecting your hard work and dedication
- A flexible schedule that accommodates your needs, perfect for students or those with busy lifestyles
- A safe and professional work environment that prioritizes employee well-being
- Employee discounts on our services and products
- A rewarding employee referral bonus program to help you grow professionally
- Ongoing contests and recognition to celebrate your achievements
To succeed in this role, you'll need:
- Familiarity with Microsoft Office applications
- Excellent verbal and written communication skills
- The ability to handle stressful situations with poise and multitask efficiently
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