Aviation Relationship Manager
5 days ago
About the Role:
As an Aviation Relationship Manager at Cirrus Aircraft, you will play a vital role in building lifelong customer relationships and delivering exceptional customer experiences.
Key Responsibilities:
- Foster strong relationships with customers, anticipating and exceeding their expectations to generate ongoing interest in Cirrus Aircraft products and services.
- Use effective communication to coordinate with various departments and ensure seamless execution of customer requests.
- Schedule Flight Operations events accurately and communicate customer expectations to assigned pilots.
- Develop safe and efficient schedules for pilots, considering duty day limitations, aircraft availability, operational challenges, and other factors.
- Proactively identify and resolve scheduling conflicts, collaborating with Flight Operations leadership to meet both customer and operational objectives.
- Leverage knowledge of FAA requirements, Cirrus policy, and Flight Operations standards to support internal pilots, Cirrus Flight Training, and Cirrus One.
- Comply with TSA and Flight Training Security Program (FTSP) regulations when enrolling flight training students.
- Engage with customers interested in flight training and pilot services, tracking leads and providing timely follow-ups.
- Manage administration tasks for assigned customers, including invoice creation, statements, and payment processing.
- Analyze and maintain key metrics for measuring demand, capacity, and revenue for Flight Operations and Accounting departments.
Requirements:
- A 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing, or luxury retail sales/services required.
- Aviation industry experience or working knowledge of aviation administration preferred.
- Excellent communication skills, with the ability to demonstrate sound judgment and handle multiple time-sensitive requests.
- Able to build partnerships and collaborate with other departments and external vendors.
- Proficient in standard Microsoft Office Software, Adobe Acrobat, and Salesforce.
What We Offer:
Cirrus Aircraft is dedicated to creating a positive and inclusive work environment. As an Aviation Relationship Manager, you can expect:
- A competitive salary range of $65,000 - $85,000, commensurate with experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development in a dynamic industry.
- A collaborative team environment that values employee satisfaction and well-being.
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