Network Engineer

4 weeks ago

Plano, Texas, United States Genesis10 Full time
Job Description

Genesis10 is seeking a highly skilled Network/System Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for the day-to-day operations of our Microsoft 365 environment, including Level III support of Office suite applications.

Key Responsibilities:

  • Provide Level III support for Microsoft 365 Office suite applications, including Word, Excel, PowerPoint, OneDrive for Business, Teams, and SharePoint Online.
  • Act as an application analyst/technician and be responsible for the day-to-day operations of the environment, critical client escalations, and production changes and infrastructure deployments.
  • Execute processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs.
  • Prepare for new or changed services, manage the change process, and maintain regulatory, legal, and professional standards.
  • Manage and support infrastructure applications and related data repositories on a day-to-day basis.
  • Monitor, measure, report, and review current performance of application services and ensure availability and capacity meet business demand.
  • Apply applicable information security procedures to maintain compliance across infrastructure applications.
  • Manage the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
  • Support the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
  • Facilitate the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action.
  • Document root causes and implement remedies to prevent future incidents.
  • Install, configure, and troubleshoot Applications used to support IT Services.
  • Act as a third-level resource for Collaboration application(s).
  • Collaborate effectively with Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
  • On-Call support responsibilities.
  • Assist administration teams with troubleshooting network/server issues and testing of system-related issues.
  • Install, configure, and troubleshoot Office Applications.

Requirements:

  • 5+ years of experience with Microsoft Office 365.
  • Expert experience/knowledge of Office 365 ProPlus and Online Applications.
  • Understand Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, and ProPlus client behaviors as a result of changes.
  • Understand M365 suite of products (Teams, OneDrive, SharePoint Online, Exchange, etc.).
  • Understanding Exchange, SharePoint, Skype for Business, on-premise, online, and hybrid.
  • Understand Exchange 2013 and Skype for Business features, migration, and related concepts.
  • Experience migrating large enterprise clients to Office 365.
  • Experience with Office 365 deployment from different sources and troubleshooting complex install issues.
  • SCCM, MDT, OS/Application deployment toolset engineering.
  • Access Database Editing/Setup DSN Connections.
  • Knowledge and experience with managing and administering Office 365 (user provisioning/de-provisioning, permissions, access, etc.) through Microsoft 365 Admin Center.
  • Proficient communication and presentation skills.
  • Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project.

Proficient with Project Management Concepts:

  • Six Sigma, MBF, ITIL.
  • Advanced technical knowledge with Active Directory.
  • Proven experience in problem identification, troubleshooting, and resolution.
  • Experience with the incident, change, and problem management disciplines; and knowledge of the Remedy ITSM application toolset.
  • Ability to work with minimal supervision.
  • Microsoft Azure.
  • Splunk.
  • Powershell.

Desired Skills:

  • Bachelor's degree in an IT-related field, or commensurate experience.
  • Strong analytical skills/problem-solving/conceptual thinking.
  • Ability to work with technical and non-technical business users.
  • Assist with internal efficiencies on projects and development.
  • Scripting knowledge.
  • Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
  • Automation skills to reduce manual activities.
  • Proven team player who can work comfortably in a multicultural environment.
  • Proven ability to work independently, multitask, and effectively work in a complex environment with a global team structure.
  • Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator.
  • Detail-oriented and organized.
  • Pro-active, enthusiastic, flexible, results-driven with attention to detail.
  • Strong problem-solving and critical thinking skills.
  • Motivation to achieve results and the ability to quickly integrate into teams.

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
  • Behavioral Health Platform.
  • Medical, Dental, Vision.
  • Health Savings Account.
  • Voluntary Hospital Indemnity (Critical Illness & Accident).
  • Voluntary Term Life Insurance.
  • 401K.
  • Sick Pay (for applicable states/municipalities).
  • Commuter Benefits (Dallas, NYC, SF).
  • Remote opportunities available.

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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