Event Planning and Customer Service Associate

7 days ago


Newton, New Jersey, United States Michael's Inc Full time

We are seeking a highly skilled and energetic Event Planning and Customer Service Associate to join our team at Michaels Inc. in Newton, NJ.

Job Summary:

The Event Planning and Customer Service Associate will be responsible for planning, coordinating, and facilitating events within our store, providing a stress-free, fun, and engaging experience for guests. They will also deliver friendly customer service, help customers shop, and ensure all customers receive a fast and friendly checkout experience.

Main Responsibilities:

  • Event Coordination: Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Customer Service: Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Administrative Tasks: Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Customer Experience: Help customers shop, locate products, and provide them with solutions. Provide fast and friendly check out experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Store Operations: Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Requirements:

  • Skills and Qualifications: Must have excellent people skills, experience working with children and children's events, good communication skills, organizational skills, interpersonal skills, and creative problem-solving skills.
  • Experience: Retail and/or customer service experience required.

Working Conditions:

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Salary Information:

$16.00 - $18.80 per hour.

About Us:

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.



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