AI Partnership Development Manager

5 days ago


San Francisco, California, United States Surreal Full time

Job Description:

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  • ">
  • About Us">

Surreal is at the forefront of a revolution where leading talent manages their AI likeness. Our mission is to unlock the full potential of this innovative space.

">The Role">

We're seeking a Client Operations Manager to join our initial team and help shape the company's rapid growth. As a key member, you'll ensure client satisfaction, drive product adoption, and help high-profile clients maximize their value on the platform.

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As a trusted partner, you'll develop a deep understanding of client needs, translating feedback and ideas to internal stakeholders to evolve our product, process, and service. Your mission includes:

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  • ">
  • Sales Enablement: Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.">
  • Client Onboarding & Implementation: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.">
  • Relationship Management: Be a trusted partner and conduct regular check-ins and strategy sessions with clients.">
  • Client Insights & Collaboration: Gather client feedback to inform product improvements and act as the 'voice of the customer' in internal discussions.">
  • Success Metrics & Reporting: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.">
  • Systems Development: Help the company learn quickly, implement flexible efficient processes, create clear systems, and constantly develop and iterate the approach and workflows across all functions.">

As a successful candidate, you'll have:

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  • ">
  • A proven ability to prepare client briefs, pitch decks, product demos, and resources.">
  • A strong record of guiding non-technical clients through software onboarding.">
  • Skills in ensuring clients are supported from the start, fostering long-term success.">
  • Adeptness at acting on client feedback, representing their voice to drive product improvements.">
  • Data-driven mindset with a focus on defining, tracking, and reporting client success metrics.">
  • The ability to thrive in a fast-paced and changing environment.">

Salary Estimate: $80,000 - $110,000 per year, based on industry standards and location.

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About You

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You're excited to not just have client relationships but forge deep partnerships as a trusted confidant. You thrive in dynamic, client-led work and are eager to be part of a rapidly growing company.

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Join us at Surreal and be part of a revolutionary journey



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