Senior Patient Experience Ambassador
7 days ago
Transforming Healthcare for Seniors
We are seeking a highly skilled and compassionate Senior Patient Experience Ambassador to join our team at ChenMed. This role is perfect for individuals who are passionate about delivering exceptional customer service and making a meaningful difference in the lives of seniors.
About ChenMed
As a family-owned and physician-led healthcare provider, we are dedicated to improving the health and well-being of our patients. Our unique approach has enabled us to make a significant impact in the communities we serve, and we are committed to continuing this mission.
Job Summary
The Senior Patient Experience Ambassador will be responsible for ensuring that all patients receive a high level of care and attention. This includes greeting patients warmly, checking them in and out efficiently, and providing clear information about their appointments and services. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance and electronic medical records, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Greet patients warmly and check them in/out efficiently
- Provide clear information about appointments and services
- Verify patient insurance and collect copays
- Assist with scheduling follow-up appointments and referrals
- Escorting patients to exam rooms and ensuring their comfort
- Maintaining confidentiality of patient information and medical records
Requirements
To be successful in this role, you will need:
A high school diploma or equivalent educationAt least 1 year of experience in a medical clinic or similar environmentStrong communication and interpersonal skillsAble to work effectively in a fast-paced environmentKnowledge of medical insurance and electronic medical recordsWhat We Offer
In return for your hard work and dedication, we offer a competitive salary range of $43,000 - $53,000 per annum, depending on experience, plus comprehensive benefits and opportunities for career growth and development. If you are passionate about delivering exceptional patient experiences and making a meaningful difference in the lives of seniors, please apply today
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