Operations Coordinator

4 weeks ago


Columbus, Ohio, United States Road Runner Full time
Operations Assistant Job Description

The Operations Assistant provides administrative support and backup coverage for dispatch, OS&D, rating, billing, and/or manifesting. This role is critical to the success of our operations team and requires a highly organized and detail-oriented individual.

Critical Job Functions:
1. Track outbound loads, update the system, and communicate any delays to the service center manager, customer service, operations, Linehaul, sales, and management before 11 am.
2. Check pickup schedules for loads that have not left the facility by 10 am, determine the reasons, and escalate to Linehaul.
3. Distribute IC paperwork or instructions to drivers (plates, IFTA, random DOT tests, etc.).
4. Receive maintenance records from drivers and submit them to safety.
5. Set appointments for direct deliveries/diverts when necessary.
6. Call the responsible party for redelivery/ACR authority and enter ACR into the system.
7. Comply with all safety policies, practices, and procedures.
8. Provide administrative support such as data entry, typing, faxing, filing, processing, imaging, making appointments, and tracing freight.
9. Participate in proactive team efforts to achieve departmental and company goals.
10. Work with broker in getting rates for returned shipments from non-service points.

Requirements:
1. High school diploma or general education degree (GED); or one to three months' related experience and/or training or equivalent combination of education and experience.
2. Relies on written and verbal communication.
3. Ability to read and comprehend simple instructions, short correspondence, and memos.
4. Ability to write simple correspondence.
5. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
6. Basic personal computer skills.
7. Preferred knowledge of AS/400, Microsoft Office, and digital picture programs.
8. Typing, filing, and ten-key skills.
9. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
10. Ability to perform these operations using units of American money and weight measurements, volume, and distance.

Work Environment:
The Operations Assistant will work in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation. The noise level is loud based on multiple printers and forklifts running outside of the door. The employee may be required to occasionally work near toxic or caustic chemicals, moving mechanical parts, and/or fumes or airborne particles.

Roadrunner Freight is a rapidly growing company with high growth and earnings potential. We are looking for a highly motivated Operations Assistant to join our winning team.

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