Customer Service Ambassador for Financial Growth

1 week ago


Pocomoke City, Maryland, United States First Financial Federal Credit Union of Maryland Full time

We are seeking a highly skilled Customer Service Ambassador to join our team at First Financial Federal Credit Union of Maryland.

This role is perfect for individuals who are passionate about providing exceptional customer experiences and driving financial growth.

Job Summary:

The Customer Service Ambassador will be responsible for delivering outstanding service to our members, identifying opportunities to grow their financial well-being, and promoting our products and services.

Key Responsibilities:

  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build relationships with members, understanding their financial goals and objectives, and offering tailored solutions to achieve them.
  • Stay up-to-date on our products and services, being able to effectively communicate their features and benefits to members.
  • Identify opportunities to cross-sell and upsell our products and services, ensuring that members have access to the best possible financial solutions.
  • Collaborate with internal teams to resolve member complaints and issues, ensuring that our high standards of service are maintained.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 1 year of experience in a customer-facing role, preferably in the financial industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in CRM software and other relevant technology platforms.

What We Offer:

  • A competitive salary range of $19-$25 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off, including vacation days and holidays.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

About Us:

First Financial Federal Credit Union of Maryland is a not-for-profit financial cooperative, dedicated to serving the financial needs of our members. We offer a wide range of financial products and services, designed to help our members achieve their financial goals.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are passionate about delivering exceptional customer service and driving financial growth, we encourage you to apply for this exciting opportunity



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