Guest Experience Ambassador

2 days ago


Des Moines, Iowa, United States McDonald's Full time

McDonald's Guest Experience Representative


As a Guest Experience Representative with McDonald's, you will be responsible for delivering exceptional customer service to every guest, every time. Your role will be to create a welcoming and friendly restaurant environment, ensuring that all guests feel valued and satisfied with their dining experience.


Key Responsibilities:

  • Lead the Experience: Check in with guests and make sure they are enjoying themselves.
  • Be the Solution: Handle guest concerns and provide resolve to their satisfaction.
  • Understand that Teamwork is Key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
  • Be in the Know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features.


Requirements:

  • A Humble and Hospitable Demeanor:
  • Passion for Helping and Serving Others: (customers and fellow team members)
  • A Desire to Learn and Grow:
  • The Ability to Communicate Effectively and Anticipate Customer Needs:


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).



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