Customer Experience and Solutions Analyst

6 days ago


Chehalis, Washington, United States Lewis County PUD Full time

About the Position

The Customer Experience and Solutions Analyst will play a key role in providing exceptional service to our customers by analyzing customer-facing technology applications, identifying areas for improvement, and implementing solutions to enhance the customer experience.

This position requires a strong understanding of technology and its application in customer service. The ideal candidate will have excellent analytical skills, be able to work independently, and possess excellent communication skills.

Key Responsibilities

  • Analyze customer feedback and identify trends to inform business decisions
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of initiatives
  • Communicate findings and recommendations to senior leadership and stakeholders

Requirements

  • Bachelor's degree in Business Administration, Computer Science, or related field
  • 3+ years of experience in customer service or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Familiarity with technology and software applications

Salary and Benefits

We offer a competitive salary range of $73,625 - $110,437 annually, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plan, and paid time off.

About Us

Lewis County PUD is a leading provider of public utility services, dedicated to delivering exceptional service to our customers. We are committed to fostering a positive and inclusive work environment that values diversity and promotes professional growth.



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