Customer Experience and Solutions Analyst
6 days ago
About the Position
The Customer Experience and Solutions Analyst will play a key role in providing exceptional service to our customers by analyzing customer-facing technology applications, identifying areas for improvement, and implementing solutions to enhance the customer experience.
This position requires a strong understanding of technology and its application in customer service. The ideal candidate will have excellent analytical skills, be able to work independently, and possess excellent communication skills.
Key Responsibilities
- Analyze customer feedback and identify trends to inform business decisions
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions
- Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of initiatives
- Communicate findings and recommendations to senior leadership and stakeholders
Requirements
- Bachelor's degree in Business Administration, Computer Science, or related field
- 3+ years of experience in customer service or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with technology and software applications
Salary and Benefits
We offer a competitive salary range of $73,625 - $110,437 annually, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plan, and paid time off.
About Us
Lewis County PUD is a leading provider of public utility services, dedicated to delivering exceptional service to our customers. We are committed to fostering a positive and inclusive work environment that values diversity and promotes professional growth.
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