Universal Banking Professional

1 week ago


Benton Harbor, Michigan, United States Horizon Bank Full time
Job Overview

As a Universal Banker at Horizon Bank, you will be responsible for delivering exceptional customer service and building lasting relationships with our valued clients. You will be the face of Horizon Bank, serving as a trusted advisor and understanding each customer's unique financial needs to provide tailored solutions.

This role requires a strong sales initiative, excellent communication skills, and the ability to develop lasting customer relationships. You will be responsible for processing customer transactions, completing customer-initiated account maintenance, and originating new deposit accounts and consumer loans.

Key Responsibilities
  • Customer Service: Provide exceptional service to customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their financial goals and providing solutions to help them achieve success.
  • Transaction Processing: Process customer transactions, including deposits, withdrawals, and loan applications.
  • Account Maintenance: Complete customer-initiated account maintenance, including account openings and closings.
  • Product Knowledge: Maintain a well-developed working knowledge of bank products and services, staying up-to-date on changes and developments.
Requirements
  • Education: High school diploma or equivalent required; additional education or certifications a plus.
  • Experience: 1+ years of experience in banking, payment processing, or professional sales preferred.
  • Skills: Strong sales initiative, excellent communication skills, and the ability to develop lasting customer relationships.
  • Physical Requirements: Ability to work in a fast-paced environment, communicate effectively with customers and colleagues, and perform tasks that require sitting, standing, and moving around the branch.
What We Offer
  • Competitive Salary: A competitive salary with performance-based bonuses.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement plans and paid time off.
  • Professional Growth: Opportunities for professional growth and development, with access to ongoing training and education.


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