Travel Industry Career Opportunity
1 week ago
The Automobile Club of Southern California is a leading provider of roadside assistance and travel-related services. As a Travel Advisor, you will play a key role in delivering exceptional customer experiences and promoting our brand. Our team is dedicated to providing legendary service and beneficial products that provide members peace of mind and value.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Travel Advisor. In this role, you will be responsible for selling and servicing travel-related products and services to our members. You will work closely with management to develop your skills and knowledge of our products and services.
Key Responsibilities
- Sell and provide travel-related products and services to members, including air, car, hotel, rail reservations, and ticketing.
- Utilize computer systems to fulfill travel requests and maintain accurate documentation of all transactions.
- Develop expertise in our products and services, including member value offers and industry trends.
- Maintain high levels of service quality, sales, and cross-sell goals while maintaining confidentiality of client/member information.
- Provide exceptional customer service and resolve difficult situations when necessary.
Requirements and Qualifications
To succeed in this role, you must have excellent communication and analytical skills, as well as a moderate level of independent thinking and analysis. A High School GED is required, with an Associate's degree or 1-3 years of travel agency or sales experience preferred. Advanced verbal and written communication skills are essential, as well as knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems.
Salary and Benefits
Our Travel Advisors start with an hourly rate of $23.25. After completion of our training program, successful advisors can earn between $67,300 - $82,300, with uncapped incentives. We offer comprehensive benefits, including health coverage, a 401(K) saving plan with company match, and pension, as well as tuition assistance, PTO for community volunteer programs, a wellness program, and employee discounts.
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