Test Center Administrator

4 weeks ago

Indianapolis, Indiana, United States Prometric Full time
About Us:

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.

We support more than 7 million test takers annually at our testing locations in 180 countries around the world.

With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.


Job Title:
Test Center Administrator

Reports To:
Test Center Manager

Department:
Test Center

Location:
Indianapolis,

IN

Test Center Address:
8606 Allisonville Rd

Job Overview:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.

These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.

The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.


Perks:
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves, or overnight shifts
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision

FSA:
Include these Perks for employees hired for Full Time:

Available Schedule:
Full Time - Hours Will Vary

Schedule:
Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible Sunday hours.

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10pm.

Candidate must be open to flexible scheduling.

This is strictly a full-time position and will remain as such, 30-40 hours per week, with an expectation to work more hours if needed.

Schedules are available 2 weeks in advance.


Responsibilities:
Maintain and apply expert knowledge of test center policies, practices, and procedures
Greet examinees and verify identification
Perform required security checks, including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain a secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission, and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification

Qualifications:

Education:
High school diploma or equivalent required
College experience a plus

Experience:
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify

Skills:
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including, but not limited to, MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements:
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer.

We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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