Sales Associate

4 weeks ago


Ardmore, Oklahoma, United States The Chickasaw Nation Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at The Chickasaw Nation. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting products, and maintaining a positive and professional work environment.

Key Responsibilities
  • Provide first-class customer service, ensuring a positive experience for all internal and external customers.
  • Answer questions in a courteous and professional manner, demonstrating a thorough understanding of products and services.
  • Partner with internal and external services to ensure seamless referrals and excellent customer outcomes.
  • Greet and engage with customers, creating a welcoming and inclusive atmosphere.
  • Determine customer needs, seeking positive experiences and outcomes.
  • Complete all training and development requirements, participating in ongoing education opportunities to enhance skills and knowledge.
  • Work collaboratively with team members to support productivity, safety, and customer satisfaction.
  • Maintain a clean and safe work environment, adhering to company standards and regulations.
  • Promote professionalism, adhering to company dress code and grooming standards.
  • Meet attendance and punctuality requirements, ensuring timely start times and adherence to work schedules.
  • Adhere to all laws, rules, regulations, policies, and SOPs, maintaining a high level of integrity and accountability.
  • Process cash transactions, handling cash banks and credit card receipts with accuracy and attention to detail.
  • Assist customers with purchase selections, providing guidance and recommendations to enhance their shopping experience.
  • Engage potential customers, promoting products and services to increase guest satisfaction and store sales.
  • Perform other duties as assigned, supporting the overall success of the team and the company.
Requirements
  • Able to follow instructions, both written and oral.
  • Able to adhere to all scheduling and attendance requirements.
  • Honesty, truthfulness, reliability, and accountability.
  • Able to read, understand, and apply regulations and policies.
  • Works well within a team, demonstrating excellent communication and interpersonal skills.
  • Able to verbally communicate in a professional and positive manner with team members, departments, guests, and management.
Preferred Qualifications
  • Count large amounts of cash by hand or with cash counting machines.
  • Operate point-of-sale terminals.
Education and Experience
  • High School, GED, or equivalent.
  • No prior experience required.
Credentials
  • Pass a general background check.
  • Pass a gaming background check (if applicable).
  • Gaming license or permit (if required by assigned position).
Working Conditions
  • May work in an environment where cigarette smoking occurs.
  • Exposure to bright and flashing lights.
  • Noisy environment.
  • Retail store environment.
  • Team-oriented work environment.
  • Point-of-sale equipment.
  • Potential exposure to blue and white light.
  • Pass a pre-employment drug test.
  • Occasional bending, kneeling, stooping, pushing, reaching.
  • Manual dexterity.
  • Occasional lifting and carrying up to 25 pounds.
  • Standing up to 100% of shift.
  • Walking up to 100% of shift.
  • May work day shift, evening shift, holidays, or rotating shifts.

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