Customer Service Representative

4 weeks ago


Evanston, Wyoming, United States First Bank Full time

About the Role:

Customer Service Representative - Banking Experience

Key Responsibilities:
  • Provide top-notch customer service to clients, ensuring their needs are met and exceeded,
  • Process transactions efficiently, handling customer inquiries and resolving any issues that may arise in a timely and professional manner,
  • Develop and maintain strong relationships with customers, understanding their financial goals and providing personalized solutions to meet their needs,
  • Work collaboratively with the team to achieve sales and customer satisfaction goals,
  • Stay up-to-date on banking products and services, making recommendations to customers as needed,
  • Manage cash handling and maintain accurate records, ensuring compliance with regulatory requirements,
  • Participate in community service and bank-sponsored activities, demonstrating a commitment to the community and the bank's values,
  • Represent the bank in a professional and positive manner, adhering to the company's core values and policies,
  • Participate in required training and staff meetings, staying informed about new products and services,
  • Regularly review and update knowledge of banking products and services to ensure the highest level of customer service,
Requirements:
  • 0-2 years of banking experience, with a focus on customer service and sales,
  • High school diploma or equivalent, with a strong emphasis on customer service and communication skills,
  • Ability to work in a fast-paced environment, with a focus on multitasking and time management,
  • Strong problem-solving skills, with the ability to think critically and make sound decisions,
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers,
  • Ability to maintain confidentiality and handle sensitive information,
  • Basic computer skills, with experience in banking software and systems,
  • Ability to work in a team environment, with a focus on collaboration and open communication,
  • Strong attention to detail, with the ability to accurately process transactions and maintain accurate records,
  • Ability to work in a dynamic environment, with a focus on adaptability and flexibility,
  • Basic math skills, with the ability to accurately handle cash and maintain accurate records,
  • Ability to work in a professional and positive manner, adhering to the company's core values and policies,

Salary: $45,000 - $60,000 per year, depending on experience

Benefits: Medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays

About Us: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Learn about our banks and experience life at Glacier Bancorp, Inc.



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