Patient Access Representative

6 days ago


Oak Park, Michigan, United States TEKsystems Full time

At TEKsystems, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

The salary range for this position is $18.50-$18.50 per hour.

Job Summary

This role involves providing exceptional patient experience by registering patients and gathering necessary information. You will work in a fast-paced environment, collaborating with internal and external clients to achieve excellent outcomes.

Main Responsibilities
  • Greet customers and provide world-class customer service following established standards of care.
  • Complete full patient registration at the date of service and adhere to financial and cash control policies and procedures.
  • Thoroughly explain and secure hospital and patient legal forms, such as Advance Directives, Conditions of Service, Consent for Treatment, and Important Message from Medicare.
  • Scan and create patient information packets/folders for upcoming hospital services.
  • Assist with scheduling diagnostic procedures and enter data into the scheduling system.
  • Educate patients about financial liabilities and employ proper, compliant patient liability collection techniques before, during, and after the date of service.
  • Perform hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
  • Verify insurance, benefits, coverage, and eligibility, completing assigned registration financial clearance work lists activities.
  • Obtain insurance authorizations for scheduled and unscheduled hospital services, and secure inpatient visit notification to payors.
  • Assist with scheduling and coordinating post-discharge care for patients.
Requirements
  • Medical office experience.
  • Minimum typing skills of 35 wpm.
  • Demonstrated working knowledge of PC/CRT/printer.
  • Customer service skills and experience.
  • Ability to work in a fast-paced environment.
  • Ability to receive and express detailed information through oral and written communications.
  • Course in Medical Terminology.
  • Understanding of Third Party Payor requirements.
  • Understanding of Compliance standards.
  • Ability to perform essential job duties in at least two Patient Access service areas including ED.
  • Proper negotiation techniques to professionally collect money owed by patients/guarantors.
  • Ability to build and maintain collaborative relationships with both internal and external clients.
  • Ability to appropriately interpret physician orders, medical terminology, and insurance cards.
Benefits

We offer a comprehensive benefits package that includes:

  • Medical, dental & vision.
  • Critical Illness, Accident, and Hospital.
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Oak Park, MI.



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