Patient Access Representative
6 days ago
At TEKsystems, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
The salary range for this position is $18.50-$18.50 per hour.
Job SummaryThis role involves providing exceptional patient experience by registering patients and gathering necessary information. You will work in a fast-paced environment, collaborating with internal and external clients to achieve excellent outcomes.
Main Responsibilities- Greet customers and provide world-class customer service following established standards of care.
- Complete full patient registration at the date of service and adhere to financial and cash control policies and procedures.
- Thoroughly explain and secure hospital and patient legal forms, such as Advance Directives, Conditions of Service, Consent for Treatment, and Important Message from Medicare.
- Scan and create patient information packets/folders for upcoming hospital services.
- Assist with scheduling diagnostic procedures and enter data into the scheduling system.
- Educate patients about financial liabilities and employ proper, compliant patient liability collection techniques before, during, and after the date of service.
- Perform hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
- Verify insurance, benefits, coverage, and eligibility, completing assigned registration financial clearance work lists activities.
- Obtain insurance authorizations for scheduled and unscheduled hospital services, and secure inpatient visit notification to payors.
- Assist with scheduling and coordinating post-discharge care for patients.
- Medical office experience.
- Minimum typing skills of 35 wpm.
- Demonstrated working knowledge of PC/CRT/printer.
- Customer service skills and experience.
- Ability to work in a fast-paced environment.
- Ability to receive and express detailed information through oral and written communications.
- Course in Medical Terminology.
- Understanding of Third Party Payor requirements.
- Understanding of Compliance standards.
- Ability to perform essential job duties in at least two Patient Access service areas including ED.
- Proper negotiation techniques to professionally collect money owed by patients/guarantors.
- Ability to build and maintain collaborative relationships with both internal and external clients.
- Ability to appropriately interpret physician orders, medical terminology, and insurance cards.
We offer a comprehensive benefits package that includes:
- Medical, dental & vision.
- Critical Illness, Accident, and Hospital.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
This is a fully onsite position in Oak Park, MI.
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