System Administrator

4 weeks ago


Smyrna, Georgia, United States Diverse Lynx Full time
Job Title: System Administrator

Job Summary:

We are seeking a highly skilled System Administrator to join our team at Diverse Lynx LLC. As a System Administrator, you will be responsible for providing technical support and maintenance for our computer systems and networks.

Key Responsibilities:

- Provide technical support and maintenance for computer systems and networks
- Assist in the onboarding process by setting up new user accounts and workstations
- Provide training and guidance to users on basic IT processes and tools
- Handle escalated issues from Service Desk
- Perform advanced troubleshooting and diagnostics of hardware and software tools
- Support network connectivity issues including VPN and wireless connectivity
- Assist with the deployment and configuration of software and hardware
- Maintain and support audio-visual equipment for meetings and conferences
- Collaborate with other IT teams for system upgrades and project implementations

Requirements:

- Proven experience in a desktop support role (L1 and/or L2)
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office Suite and other common business applications
- Familiarity with Active Directory, remote desktop tools, and VPN solutions
- Basic understanding of networking principles (TCP/IP, DNS, DHCP)
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with ticketing systems and IT service management (ITSM) tools
- Ability to handle multiple tasks and prioritize effectively

Desirable Skills:

- Respond to user queries via phone, email, or in-person
- Provide troubleshooting for hardware and software issues
- Assist with password resets and account unlocks
- Install, configure, and maintain desktop and laptop computers
- Imaging / Reimaging of laptops
- Placing requests for laptop/desktop/accessories and shipping them
- Provide support for standard office applications and tools
- Install software applications approved by Security team
- Document issues and solutions in the ticketing system
- Escalate complex issues to L2/L3 support when necessary
- Maintain inventory of IT equipment and software licenses

About Us:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.
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