Support Associate

6 days ago

Cleveland, Ohio, United States St. Vincent Charity Medical Center Full time

At St. Vincent Charity Medical Center, we are committed to providing a safe, clean environment that fosters the health and well-being of our residents and staff.

The Support Associate - Housing and Wellness Specialist plays a vital role in maintaining this environment by providing trauma-informed support and coaching to our residents.

Job Responsibilities:
  • Complete Basic Life Support, Trauma Informed Care, Cultural Competency, and Housing First trainings within 60 days of job start
  • Informed by core competencies, support residents to attain their integrated health and permanent housing plan goals
  • Maintain the confidentiality, follows HIPAA and respects residents' personal property
  • Assist residents with self-care tasks as needed
  • Support residents in taking medications as prescribed by the clinical care team
  • Communicate progress towards treatment and housing goals to the treatment team through required documentation in a timely and thorough manner
  • Alert treatment team and supervisors of any emergencies or serious changes in the health and well-being of residents
  • Accurately complete all documentation during shift, including but not limited to food temperature logs, emergency drills, shift report, resident wellness checks, and incident reports
  • Warm and serve meals for residents and visiting alumni
  • Perform housekeeping/maintenance responsibilities to ensure cleanliness and safety of building and sees that all equipment, tools, supplies, etc. are properly stored before leaving shift
  • Maintain an active presence within the facility at all times, circulating the building and interacting appropriately with other staff, residents, alumni or visitors
  • Assure that established infection control and universal infection precaution practices are followed when performing housekeeping/maintenance procedures
  • Report all unsafe or hazardous conditions or equipment immediately to the supervisors through the Agency designated forms, documentation, and protocols
  • Follow established fire and safety protocols; completes all drills in a timely manner as directed, including documenting the events
Professional Responsibilities:
  • Work schedule may vary, including evening and night shifts; must work assigned schedule and be available as requested
  • Must attend all required trainings and achieve competencies required by the position
  • Identifies, organizes, and responds to Supervisor(s) prioritization of work tasks
  • Utilizes time to complete responsibilities; if unable to complete tasks, communicates with Supervisor as to the unfinished work and the reason(s) why
  • Communicates with all staff, residents, alumni, volunteers and visitors in a polite and respectful manner that is consistent with the Mission and the values of Joseph's Home and the Sisters of Charity Health System
  • Expresses care, compassion and empathy when interacting with others
  • Maintains appropriate and professional boundaries with colleagues, residents and alumni, as defined in the employee's "CODE OF CONDUCT"
  • Receives verbal report from previous shift and reads written shift report within 30 minutes of arrival, noting pertinent information from the previous shift
  • Communicates clearly when explaining or delegating responsibilities to others
  • Shares ideas, concerns, and information in an appropriate manner
  • Participates in team staff meetings collaboratively and appropriately
  • Demonstrates effective oral and written skills
  • Works to de-escalate conflict and completes required documentation related to any incidents

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