Resort Representative

7 days ago


Airway Heights, Washington, United States Spokane Tribe Casino Full time

**Job Description:**

The Resort Representative is responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.

Responsibilities:

  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Use active listening skills to understand guest needs and analyze solutions.
  • Refer guests to other departments as necessary and escalate complex issues to supervisors.
  • Maintain accurate records of guest interactions and activities.

Requirements:

  • High school diploma or equivalent required.
  • One year of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Estimated Salary:** $52,000 per year, based on location and experience.



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