Resort Representative
7 days ago
**Job Description:**
The Resort Representative is responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.
Responsibilities:
- Answer phone calls and respond to guest inquiries in a timely and professional manner.
- Use active listening skills to understand guest needs and analyze solutions.
- Refer guests to other departments as necessary and escalate complex issues to supervisors.
- Maintain accurate records of guest interactions and activities.
Requirements:
- High school diploma or equivalent required.
- One year of customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
Estimated Salary:** $52,000 per year, based on location and experience.
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