Digital Operations Director

1 week ago


Tallahassee, United States CVS Health Full time
Overview

CVS Health seeks a seasoned professional to join our team as a Digital Operations Director. This key role will be responsible for driving technical execution and performance, ensuring the optimal delivery of our digital services.

About CVS Health

CVS Health is a leading healthcare company committed to transforming the way care is delivered. We put our heart into everything we do, striving to make a positive impact on people's lives. Our purpose guides our actions, and we're passionate about delivering enhanced human-centric healthcare for a rapidly changing world.

Salary

We offer an attractive salary range of $185,400 - $376,000 per year, depending on experience. This figure reflects the base hourly rate or annual full-time salary for this position within our organization. Additionally, you'll have the opportunity to participate in our bonus and equity award programs, contributing to your overall compensation package.

Job Description

This role will oversee the health and performance of our systems and applications, including setting up alerts to notify us of any issues or anomalies. You'll respond promptly and effectively to incidents related to availability, performance, and resiliency, diagnosing root causes and implementing corrective actions to minimize downtime and impact on users.

You'll also:
  • Diagnose and troubleshoot issues with systems, applications, and related infrastructure to identify root causes and implement solutions.
  • Support routine maintenance tasks such as applying patches, updates, and upgrades to ensure systems and applications are up-to-date and secure.
  • Maintain comprehensive documentation including procedures, configurations, and troubleshooting guides to facilitate efficient support and knowledge transfer within the team.
  • Collaborate with development teams to address recurring issues, deploy fixes, and implement improvements to prevent future incidents.

Required Skills and Qualifications

To be successful in this role, you'll need 10+ years of experience in technology leadership positions, including P&L, POA, and site leadership. You should also possess 8+ years of experience leading technical operations, including datacenter operations, disaster recovery, network operations, and multi-cloud/hybrid installations. Five or more years of experience in leading reliability engineering, performance engineering, systems engineering, or related disciplines are essential.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for growth and professional development. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, paid time off (PTO), and a variety of other perks designed to enhance your work-life balance.

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