Guest Experience Manager

4 weeks ago


McKinney, Texas, United States McDonald's Full time
Lead the Experience:

As a Guest Experience Lead at McDonald's, you will be responsible for ensuring that every guest has a positive and memorable experience. This includes checking in with guests, making sure they are enjoying themselves, and handling any concerns or issues that may arise.

Be the Solution:

You will be the go-to person for resolving guest complaints and concerns, providing a solution that meets their needs and exceeds their expectations. Your ability to think on your feet and come up with creative solutions will be essential in this role.

Understand that Teamwork is Key:

You will work closely with your team to maintain a welcoming, friendly, and clean restaurant environment. This includes communicating effectively with your team members, anticipating customer needs, and providing excellent customer service.

Be in the Know:

You will be knowledgeable about promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features, and be able to communicate this information to guests in a clear and concise manner.

Requirements:

To be successful in this role, you will need to have a humble and hospitable demeanor, a passion for helping and serving others, a desire to learn and grow, and the ability to communicate effectively and anticipate customer needs.

Equal Opportunity Employer:

McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

Accommodations:

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

Perks and Benefits:

As a Guest Experience Lead at McDonald's, you will be eligible for competitive pay starting at $14.25 / hour plus cash incentives, employee discounts and free meals, paid sick leave and/or paid time off, tuition reimbursement and/or educational assistance, training and advancement opportunities, weekly direct deposit, 401k plan, medical, dental, and vision benefits, and much more.

COVID-19 Safety:

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. We are following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.
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