Customer Support Operations Lead
7 days ago
We are seeking an experienced Customer Support Operations Lead to join our Starlink team at SpaceX. As a key member of our customer support organization, you will be responsible for leading a shift of support associates and ensuring that our customers receive exceptional service.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, technical expertise, and excellent communication abilities. You will work closely with other internal teams to resolve issues and improve our customer experience.
Responsibilities- Lead an hourly workforce of support associates by assessing employee performance, managing the quality of customer interactions, and providing feedback.
- Monitor and improve operations to ensure a safe work environment and adherence to business practices.
- Develop triage methods and troubleshooting playbooks to improve resolution speed and first-touch resolution.
- Collaborate with internal teams to design simple and effective support interventions that improve our customers' experience.
To be successful in this role, you will need:
- Bachelor's degree or 4+ years of professional experience in a customer service or customer success function.
- 2+ years of people management experience in synchronous customer support operations with teams of 25+ hourly employees.
- Strong attention to detail, project management, and organizational skills.
In addition to a competitive salary, we offer a comprehensive benefits package including medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
Estimated Salary: $95,000 - $115,000 per year
SpaceX is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.
-
Redmond, Washington, United States Space Exploration Technologies Full timeJob OverviewSpace Exploration Technologies (SpaceX) is a pioneering space technology company revolutionizing the way we explore and understand our universe. As a key member of our Customer Support team, you will play a crucial role in delivering exceptional experiences to our customers using Starlink, a cutting-edge satellite constellation providing...
-
Customer Service Team Lead
7 days ago
Redmond, Washington, United States Rite Aid Full timeAbout the Role:We are seeking a highly motivated and customer-focused Customer Service Team Lead to join our Rite Aid team. As a Customer Service Team Lead, you will be responsible for supervising store associates and assisting with daily store operations.Your Key Responsibilities: Supervise and assist store associates with daily operational tasks Provide...
-
Starlink Customer Support Supervisor
7 days ago
Redmond, Washington, United States SpaceX Full timeLead a High-Performing TeamAt SpaceX, we are dedicated to advancing the space industry and making humanity a multi-planetary species. As a Supervisor, Starlink Customer Support, you will play a critical role in leading our customer support team to deliver exceptional service to our customers.About the RoleThis is a leadership position that requires strong...
-
Customer Support Specialist
7 days ago
Redmond, Washington, United States SpaceX Full timeRole OverviewAs a Customer Support Associate at SpaceX, you will be the face of Starlink to customers, ensuring they have an exceptional experience. You will work in an early-stage support team and set the tone for Starlink customer service.Job SummaryWe are seeking a skilled Customer Support Associate to join our team at the Redmond facility. In this role,...
-
Satellite Manufacturing Operations Lead
3 days ago
Redmond, Washington, United States Amazon Kuiper Manufacturing Enterprises LLC Full timeAbout Amazon Kuiper Manufacturing Enterprises LLC">We are a cutting-edge manufacturing organization dedicated to producing high-quality satellite components for global broadband access.">Salary Range">The estimated base salary for this position is between $63,400/year and $113,000/year, depending on the geographic location. In addition to a competitive base...
-
Customer Support Specialist
7 days ago
Redmond, Washington, United States TEKsystems Full timeAt TEKsystems, we are seeking a highly skilled Customer Support Specialist - IT Services to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.We are looking for an experienced professional with a strong background in IT support, particularly in Windows...
-
Senior Data Center Operations Lead
6 days ago
Redmond, Washington, United States TALENT Software Services Full timeJob Summary: Talent Software Services is seeking a Senior Data Center Operations Lead to oversee the planning, execution, and completion of various data center projects. This role requires a strong understanding of program and project management principles, excellent leadership skills, and the ability to manage complex, large-scale projects within the data...
-
Customer Service Leader
6 days ago
Redmond, Washington, United States Rite Aid Full timeWe are seeking a skilled Customer Service Leader to join our team as a Retail Team Supervisor. This is a fantastic opportunity to lead a dynamic team and provide exceptional customer service in a fast-paced retail environment.About the RoleAs a Lead Service Associate, you will be responsible for supervising Store Associates while assisting in daily store...
-
Eyewear Retail Lead
5 days ago
Redmond, Washington, United States EssilorLuxottica Full timeThe Assistant Manager role at EssilorLuxottica is a vital position that requires leadership skills, sales expertise, and customer service acumen.Company OverviewAs the largest optical retailer in North America, LensCrafters has been a leader in vision care for over 35 years. With thousands of employees across various locations, we strive to provide...
-
Technical Support Specialist
7 days ago
Redmond, Washington, United States Belcan Full timeJob Title: Support Engineer IIJob Description:Belcan is seeking an experienced Support Engineer II to join our team. In this role, you will serve as the primary point of contact for customers seeking support on vulnerability remediation. You will analyze vulnerability reports, provide customers with clear steps to remediate identified issues, and...
-
Shift Team Lead
3 days ago
Redmond, Washington, United States K-1 Speed Inc Full time**Job Summary**We are seeking an experienced Shift Supervisor to lead our team at K-1 Speed Inc. As a key member of our management team, you will oversee daily operations, ensuring the highest level of customer satisfaction and driving business growth.
-
Business Intelligence Lead
7 days ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full timeAt SpaceX, we are pushing the boundaries of space exploration and development. As a Business Intelligence Lead, you will play a crucial role in shaping the future of our organization by leveraging data-driven insights to inform business decisions.About SpaceXWe believe that a future where humanity is out exploring the stars is fundamentally more exciting...
-
Customer Service Associate
2 weeks ago
Redmond, Washington, United States Albertsons Full timeAbout Us:At Albertsons Companies Inc., we are a people-oriented business that values our employees and customers. Our goal is to provide exceptional service and products that make a positive difference in the lives of our customers and community.Our Mission:We strive to be a leader in the grocery industry by offering a wide selection of products, competitive...
-
Customer Experience Supervisor
5 days ago
Redmond, Washington, United States K1 Speed Full timeJob Overview:K1 Speed is seeking a skilled Customer Experience Supervisor to lead our team and provide exceptional customer service.About the Role:Ensure all cashiers and front-end staff provide excellent customer serviceCoordinate with management on disciplinary and operational issuesPrepare front desk and café areas before openingInstruct new customers on...
-
Dedicated Support Professional
7 days ago
Redmond, Washington, United States ManpowerGroup Full timeAbout This OpportunityWe are seeking a highly organized and detail-oriented Administrative Assistant 3 to support our dynamic team in Redmond, Washington.Job SummaryThis high-profile role involves managing schedules, coordinating events, handling administrative budgets, and providing operational support to ensure the team's success.Key...
-
Game Studio Operations Lead
6 days ago
Redmond, Washington, United States Apex Systems Full timeApex Systems is hiring a skilled Technical Producer to lead engineering teams and contribute to the success of our Game Studio Engineering Teams in Redmond, WA. The estimated annual salary for this role is between $117,120 and $124,800.Key ResponsibilitiesCoordinate technical feature development and maintenance.Partner with internal and external resources to...
-
Warehouse Operations Associate
7 days ago
Redmond, Washington, United States SaversValue Village Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Warehouse Operations Associate to join our team. This role involves receiving, sorting, and storing donated items in a fast-paced warehouse environment.About UsSavers is a leading thrift retailer with over 300 stores across the US, Canada, and Australia. We pride ourselves on providing a unique...
-
Senior Retail Operations Manager
2 weeks ago
Redmond, Washington, United States Comcast Corporation Full timeComcast Corporation seeks a highly motivated Senior Retail Operations Manager to oversee the daily operations of our retail stores. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring operational excellence.About the RoleThis is a unique opportunity to join a dynamic and...
-
Retail Operations Manager
7 days ago
Redmond, Washington, United States K1 Speed Full timeRetail Operations Manager Position at K1 SpeedWe are seeking an experienced Retail Operations Manager to join our team at K1 Speed. This role will be responsible for overseeing the front-end operations of our racing facilities, ensuring a fun and informative experience for our customers.About UsK1 Speed is a leading provider of indoor go-kart racing...
-
Presentation Support Technician
2 weeks ago
Redmond, Washington, United States Compass Group USA Full timeKey ResponsibilitiesOperate all audio visual equipment for conference solutionsCollaborate with conference staff and other departments to service AV technical support requestsProvide professional, courteous technical support service to all customersOperational support and training for all AV devices within client's propertiesSetup, calibration, and technical...