Radiology Services Manager: Patient Experience and Quality Improvement
7 days ago
Boston Medical Center seeks a skilled Radiology Services Manager to oversee quality initiatives, patient experience enhancement, scheduling operations, and administrative processes. This role ensures efficient, accessible, and patient-centered radiology services.
About the Role- Oversight of quality improvement initiatives within radiology to ensure compliance with safety, accuracy, and regulatory standards.
- Development and implementation of strategies to enhance patient satisfaction, focusing on communication, wait times, comfort, and care experience.
- Management of scheduling operations to ensure timely, coordinated, and accessible patient appointments.
- Lead quality improvement initiatives within radiology to ensure services meet safety, accuracy, and regulatory standards.
- Establish performance metrics and conduct regular audits to monitor diagnostic accuracy, procedural quality, and adherence to safety protocols.
- Analyze data to identify opportunities for quality improvement and implement solutions aligned with best practices.
- Design and implement strategies to improve patient satisfaction within radiology services, focusing on communication, wait times, comfort, and care experience.
- Champion patient experience initiatives and work with radiology clinical leadership and staff to ensure a compassionate, patient-centered approach in all interactions.
- Analyze patient satisfaction data and direct feedback to identify improvement areas and set goals to enhance the patient journey.
- Oversight and optimization of scheduling operations within radiology services to ensure timely, coordinated, and accessible patient appointments.
- Work closely with the scheduling team to ensure effective management of appointment volumes, same-day scheduling requests, and coordinated workflows for outpatient, inpatient, and emergency cases.
- Bachelor's degree in Health Care Administration, Public Health, Radiologic Science, Business, or a related field, required; Master's degree preferred.
- Three or more years of experience in healthcare management, preferably within radiology services, patient access, or quality improvement.
- Clinical experience as a Radiologic or Nuclear Medicine or Ultrasound or MRI Technologist, a plus.
$80,000 - $110,000 per year, depending on experience. A comprehensive benefits package is also available.
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