Customer Onboarding Specialist

7 days ago


Millsboro, Delaware, United States Mountaire Farms Full time
Job Description

As a Customer Onboarding Specialist working night shift, you will play a crucial role in ensuring the smooth transition of new employees into our production team. Your primary responsibility will be to coordinate programs focused on training and onboarding, with a focus on achieving exceptional customer satisfaction, safety, quality, and yield goals.

Main Responsibilities
  • Assist new employees on the Production floor to support them as they adapt to their new roles, including tracking skills improvement to meet certification levels and monitoring absenteeism.
  • Lead the new hire onboarding program by delivering engaging presentations during orientation and providing necessary translations.
  • Collaborate with Complex Human Resources Manager and Employee Relations Manager to design roundtable meetings and activities aimed at enhancing retention and turnover rates.
Requirements
  • A high school diploma or equivalent is required.
  • At least two years of experience in a comparable role is essential.
  • Excellent interpersonal skills are necessary for effective communication and teamwork.
  • The ability to teach and coach others is vital for success in this position.
  • Patience is a must-have skill for this role.

We offer an estimated salary range of $55,000 - $65,000 per year, based on industry standards and market conditions. Benefits include opportunities for career growth, comprehensive health insurance, and a supportive work environment.



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