Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Diversified Power International. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met and exceeded.
Key Responsibilities:
- Provide professional phone and email support to clients, responding to their inquiries and resolving technical issues in a timely and efficient manner.
- Utilize strong technical knowledge of battery chargers and other electronic appliances to troubleshoot and resolve client issues.
- Develop and maintain a deep understanding of our products and services, ensuring accurate and informative responses to client inquiries.
- Collaborate with internal teams to resolve complex client issues and provide exceptional customer service.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve client satisfaction and loyalty.
Requirements:
- Bachelor's degree in Electronics or a related field, or equivalent experience in the electronics industry.
- Minimum 2 years of experience in a customer-facing role, preferably in the electronics industry.
- Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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