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Ophthalmic Care Specialist

1 month ago

Seattle, Washington, United States Kaiser Permanente Full time

Job Summary:

As an Ophthalmic Assistant at Kaiser Permanente, you will provide technical and patient care support in a clinic or on the phone as a member of the Eye Care team. Your responsibilities will include performing measurement and evaluation tests, and assisting with specified procedures. On the phone, you will act as a triage point for urgent, emergent, and general Eye Care needs, and may support the fitting of contact lenses and provide patient instruction.

Essential Responsibilities:

  • Patient Assessment: Anticipate and recognize changes in the patient's eye health status and needs for eye care. In the clinic, take a patient's history, including their presenting complaint, past ocular history, family history, systemic illness, past and present medications, allergies, and drug reactions. On the phone, use the Eye Care triage process to provide telephone consultation to patients, and determine priorities of patient care based on essential patient needs and available resources.
  • Clinical Exam (clinic only): Perform basic testing skills, including methods of measuring and recording acuity, color vision testing, lensometry, A-scan biometry, Exophthalmometry, Amsler Grid, Schirmer, tests, evaluation of pupils, estimation of anterior chamber depth, and visual field evaluation. Assist with patient services procedures, including ocular dressings and shields, drug delivery, spectacle principles, assisting patients, minor surgery assist, and instruction. Maintain instruments, including acuity projectors, ophthalmoscopes, retinoscopes, lensometers, perimeters, tangent screen, phoropters, slit lamps, ultrasound, keratometers, lenses, tonometers, muscle light, special instruments, and surgical instruments.
  • Appointing: In the clinic, check-in or make follow-up appointments. On the phone, provide appropriate schedule guidance using technical skills and judgment, along with established protocols.
  • Patient Care: Encourage patient compliance with established therapeutic and medical treatment, promote patient self-care responsibility for meeting their own eye health needs, adhere to Kaiser Foundation Health Plan of Washington documentation standards, and provide a safe environment for each patient, adhering to Kaiser Foundation Health Plan of Washington safety standards. In the clinic, apply basic principles, fitting procedures, patient instruction, trouble-shooting problems, verification of lenses, cash handling, and retail opinions for contact lenses.

Basic Qualifications:

Experience

  • N/A

Education

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • Registered Medical Assistant (Washington) within 2 months of hire
  • Ophthalmic Assistant Certificate within 24 months of hire from The Joint Commission on Allied Health Personnel in Ophthalmology

Additional Requirements:

  • Demonstrated customer service experience and skills
  • Computer experience in a MS Windows environment; keyboarding skills
  • Strong written and verbal skills, utilized for patient history assessment, medical record documentation, and patient/family education

Preferred Qualifications:

  • Experience working with contact lens patients and products
  • Experience working in an ophthalmology or optometry practice
  • General medical knowledge of cardiopulmonary resuscitation, anatomy, physiology, systemic diseases, ocular diseases, ocular emergencies, and metric conversion fundamentals of microbial control
  • Graduate of an accredited medical assistant, ophthalmic assistant, or allied health professional program

Kaiser Permanente is an equal opportunity employer and welcomes all qualified applicants.