Network Operations Engineer III

4 weeks ago


Chicago, Illinois, United States CME Group Full time
Job Summary:

The Network Operations Engineer III will be responsible for supporting CME's network infrastructure through monitoring, troubleshooting, and change implementation using industry-standard best practices. The role will ensure the ongoing operation of services to end users and customers by ensuring that services are operated within agreed service levels and in alignment with agreed policies, processes, and standards.

Key Responsibilities:
  • Act as first responders, helping to organize and control incident response.
  • Day-to-day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs, and quality standards are met.
  • Experience of diagnosing network and service issues, following them through to resolution.
  • Experience of analyzing system and network performance using monitoring and graphical data.
  • Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Day-to-day Technical Operations activities (including, but not limited to: 1st line systems monitoring; network and firewall troubleshooting; logging/chasing faults with 3rd party suppliers & Vendors; perform collaborative 3-tier network support, notification, and escalations where required).
  • Proactively work on our network compliance and conformance tasks.
  • Maintain a positive attitude and a high level of customer service at all times.
  • Contribute to the overall development of the operational systems and processes.

Requirements:
  • 36 months minimum experience in a fast-paced, enterprise NOC role.
  • Experience maintaining a network using industry-standard monitoring and support tools (Solarwinds, TSIM, NetBrain, Splunk, etc.).
  • Experience with Incident & Change ticketing systems and Wiki systems (Remedy, ServiceNow, Atlassian Confluence and Jira, etc.).
  • Support experience of LAN & WAN technologies: Routing & Switching: OSPF, BGP, TCP/IP, Layer 2 protocols.
  • Knowledge of firewalls and load balancing with an understanding of: Security Posture: Firewalling, ACLs, industry best practice, Internet architectures.
  • Load Balancing: F5 LB, iRules, persistence, etc.
  • VPN: IPSec and SSL.
  • Understanding of Wireless technologies.
  • Understanding/experience with ISO and ITIL standards.
  • Experience Supporting or Working with Cloud Technologies.
  • Capable of multitasking with good time management and prioritization of workload.
  • Clear communicator (both written and verbal) to facilitate efficient end-user support and 3rd party/vendor escalations and management.
  • Organized, detail-oriented, and self-motivated.

Preferred Qualifications:
  • Troubleshooting network faults with assistance of packet capture tools (Wireshark, TCPDump, Niksun, Netflow, etc.).
  • Understanding/Support knowledge of Multicast Technologies: PIM-SM, MSDP, AnyCastRP.
  • Actively Supported Firewalls Products in an enterprise network (Palo Alto, Fortinet, etc.).
  • Actively Supported Load balancers in an enterprise network (F5, Citrix, etc.).
  • Actively supported Aruba products (Wireless, Clearpass, etc.).
  • Supporting hybrid on-prem/cloud infrastructure - GCP (Preferable) / AWS / Azure.
  • Keen to expand and advance your knowledge in multiple network infrastructure technologies.

Location: Chicago

Shift: Tuesday - Saturday 12:00PM - 8:30 PM Central

Workplace: Hybrid, 2 Days/week required in the office

#LI-hybrid

CME Group : Where Futures are Made

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