Mobile Device Support Team Lead

4 weeks ago

Aberdeen Proving Ground, Maryland, United States Govcio LLC Full time
Overview

GovCIO is seeking a highly skilled Mobile Device Support Team Lead to join our team, providing IT support services to the Army Communication Electronics Command (CECOM). This position will lead a team of 2 Mobile Device Support personnel to support CECOM mobile device services. The team will be located at Army Aberdeen Proving Grounds, MD, with the possibility of working from alternate locations with prior concurrence from CECOM and the supported Requiring Activity.

Responsibilities
  • Configure and set up Apple iOS, iPadOS, and Android devices for optimal performance.
  • Track the assignment of mobile devices on the CECOM G6 All Org Master-Attachment C Allocation of Wireless Portable Electronic Device (PED) spreadsheet.
  • Coordinate the provisioning of mobile connectivity services to ensure seamless communication.
  • Resolve tickets managed through BMC Remedy, providing timely and effective solutions.
  • Develop a working familiarity with Purebred, MobileIron, and Zimperium (zIPS) to ensure the secure operation of mobile devices.
  • Monitor the DISA DOD Mobility Service Portal for announcements, user guide updates, and mobile device operations information. Troubleshoot and fix websites, applications, and user support issues to ensure a high level of customer satisfaction.
Qualifications
  • High School diploma or equivalent with 3-6 years of experience (or commensurate experience).
  • US Citizenship is required.
  • Certifications: DoD M Baseline Certification Required (Security+ or equivalent as specified in DoD M) – IAT Level II.
  • Five (5) or more years of experience in Mobile Device setup, configuration, and troubleshooting.
  • Clearance Required: Secret.
About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the expected salary for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process.

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