IT Service Delivery Manager
6 days ago
We are seeking a highly skilled and experienced Service Delivery Manager to lead our infrastructure projects in Plano, TX.
This is a critical role that involves managing a portfolio with an annual delivery volume of nearly $50 million.
Key Responsibilities:- Client Relationship Management: The ideal candidate will be the primary point of contact for clients and responsible for understanding their needs, preferences, and challenges.
- Communication: Effective communication across all organizational and technical boundaries is essential for this role.
- Resource Planning: The successful candidate will plan and strategize the utilization of resources while prioritizing client needs.
- Leadership: As a leader, the individual will manage teams, guide team members, and help them improve their skills.
- Project Management: Strong project management skills are required to see projects through to completion and communicate with the entire team.
- Building Partnerships: The ideal candidate will build partnerships with key organizational stakeholders.
- Monitoring Progress: Daily and overall progress will be monitored, and adjustments made as needed to keep the project on track.
- Budget Management: The candidate will manage project teams and budgets.
- Responding to Challenges: The individual will respond to challenges, problems, and issues as they arise.
- Reporting: Quarterly performance-targeted reports will be created and delivered.
- System Development: Cost-effective service delivery systems will be developed and created.
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