Customer Service Manager

4 days ago


Somersworth, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

Company Overview

The Wentworth-Douglass Hospital/The Works Fitness Center, an affiliate of Mass General Brigham, is a dynamic and inclusive organization committed to supporting patient care, research, teaching, and service to the community. We strive to reflect the diversity of our patients by promoting equal access to quality care, employment, and advancement opportunities that encompass the full spectrum of human diversity.

Job Description

We are seeking a highly motivated and customer-focused Customer Service Manager - Fitness Center Lead to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to members and guests, ensuring a safe and welcoming environment, and maintaining compliance with operational procedures.

Responsibilities:

  • Act as liaison or resource for any issues in the absence of department managers
  • Provide exceptional customer service to members and guests
  • Comply with and adhere to the Manager on Duty Opening/Closing Checklist

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2 years of customer service experience and 1 year of customer service management experience
  • A high school graduate or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

Estimated Salary: $52,500 per year

Original Language Code: en



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