Intake Coordinator

6 days ago


Georgetown, Delaware, United States SUN Behavioral Delaware Full time

Job Summary:

As an Intake Coordinator at SUN Behavioral Delaware, you will play a critical role in ensuring that patients receive the necessary care and support. Your primary responsibility will be to receive inquiry calls and assist callers with scheduling face-to-face assessments or provide triage to the appropriate community referral based on patient need. You will also assess or ensure necessary assessment by a licensed, qualified mental health professional for patients who present for assessment. Upon assessment, you will coordinate with the physician to ensure appropriate treatment is provided either at the hospital or another appropriate provider in the community. Additionally, you will ensure appropriate screening of medical and behavioral emergency conditions and complete all administrative processes of the admission for treatment, including initial authorization of care with the insurance company/third-party payor.

Key Responsibilities:

• Receive inquiry calls and assist callers with scheduling face-to-face assessments or provide triage to the appropriate community referral based on patient need.
• Assess or ensure necessary assessment by a licensed, qualified mental health professional for patients who present for assessment.
• Coordinate with the physician to ensure appropriate treatment is provided either at the hospital or another appropriate provider in the community.
• Ensure appropriate screening of medical and behavioral emergency conditions.
• Complete all administrative processes of the admission for treatment, including initial authorization of care with the insurance company/third-party payor.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Knowledge of mental health principles and practices.
• Ability to maintain confidentiality and handle sensitive information.


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