Customer Experience Operations Manager
7 days ago
Best Buy Co., Inc. is seeking a Customer Experience Operations Manager to lead the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and Auto. Tech (car installations).
About Us
We are a leading retailer of technology and entertainment products with a strong focus on customer satisfaction.
Job Description
This role involves overseeing the daily operations of our services, ensuring that customers receive an exceptional experience from start to finish.
Responsibilities:
- Supervise teams of technicians and support staff to ensure seamless delivery of services
- Develop and implement processes to improve efficiency and productivity
- Analyze customer feedback to identify areas for improvement
- Maintain high levels of customer satisfaction through effective issue resolution
Requirements:
- Bachelor's degree in Business Administration or a related field
- Minimum 2 years of experience in customer-facing roles or operations management
- Excellent communication and leadership skills
Benefits:
- Competitive salary range: $65,000 - $85,000 per year
- Ongoing training and development opportunities
- Discounts on Best Buy products and services
How to Apply:
Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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