Senior Quality Manager

3 weeks ago


Orlando, Florida, United States Loyal Source Government Services Full time

Job Summary:

The Senior Quality Manager is responsible for overseeing the quality assurance processes and protocols of the organization. This senior-level role involves developing and implementing quality management strategies, ensuring compliance with industry standards, and leading continuous improvement initiatives.

Key Responsibilities:

  • Assist examiners with completing complex DBQs.
  • Attend VA and internal quality meetings.
  • Ensure all Vendor Guidance Memos (VGMs) are adhered to in the field.
  • Communicate error trends and provide feedback to Examiner Trainers.
  • Review Error Citation Report (ECR) for trends and work with examiners accordingly.
  • Travel to clinics and support and guide new and existing examiners in meeting quality standards.
  • Review/approve all communications to the VA regarding quality and support.
  • Supervise the Examiner Support Manager.
  • Develop, implement, and maintain quality management systems to ensure compliance with industry standards and regulatory requirements.
  • Lead the organization's efforts in obtaining and maintaining relevant certifications (e.g., ISO).
  • Identify areas for improvement within existing processes and develop strategies to enhance efficiency, reduce errors, and increase quality.
  • Lead continuous improvement initiatives using methodologies such as Six Sigma and Lean.
  • Conduct regular audits and inspections to ensure compliance with internal policies, industry standards, and regulatory requirements.
  • Prepare and present audit reports to senior management, outlining findings and recommendations.

Requirements:

  • Extensive knowledge of quality management systems, methodologies, and best practices.
  • Familiarity with industry standards and regulations (e.g., ISO, Six Sigma).
  • Proficiency in quality management software and tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.

Qualifications:

  • Bachelor's degree preferred.
  • 2+ years' experience as a Quality Analyst for the MDE Program with exceptional quality scores (95% or higher).

Benefits:

  • Medical, Dental & Vision
  • Life & AD&D
  • Short Term Disability
  • Flexible Spending Programs
  • 401K
  • 11 Paid Holidays per year
  • 10 PTO Days / year
  • 7 Sick and Wellness Day/year

Pay: $95,000/annually

About Loyal Source:

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.



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