Senior Quality Manager
3 weeks ago
Job Summary:
The Senior Quality Manager is responsible for overseeing the quality assurance processes and protocols of the organization. This senior-level role involves developing and implementing quality management strategies, ensuring compliance with industry standards, and leading continuous improvement initiatives.
Key Responsibilities:
- Assist examiners with completing complex DBQs.
- Attend VA and internal quality meetings.
- Ensure all Vendor Guidance Memos (VGMs) are adhered to in the field.
- Communicate error trends and provide feedback to Examiner Trainers.
- Review Error Citation Report (ECR) for trends and work with examiners accordingly.
- Travel to clinics and support and guide new and existing examiners in meeting quality standards.
- Review/approve all communications to the VA regarding quality and support.
- Supervise the Examiner Support Manager.
- Develop, implement, and maintain quality management systems to ensure compliance with industry standards and regulatory requirements.
- Lead the organization's efforts in obtaining and maintaining relevant certifications (e.g., ISO).
- Identify areas for improvement within existing processes and develop strategies to enhance efficiency, reduce errors, and increase quality.
- Lead continuous improvement initiatives using methodologies such as Six Sigma and Lean.
- Conduct regular audits and inspections to ensure compliance with internal policies, industry standards, and regulatory requirements.
- Prepare and present audit reports to senior management, outlining findings and recommendations.
Requirements:
- Extensive knowledge of quality management systems, methodologies, and best practices.
- Familiarity with industry standards and regulations (e.g., ISO, Six Sigma).
- Proficiency in quality management software and tools.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
Qualifications:
- Bachelor's degree preferred.
- 2+ years' experience as a Quality Analyst for the MDE Program with exceptional quality scores (95% or higher).
Benefits:
- Medical, Dental & Vision
- Life & AD&D
- Short Term Disability
- Flexible Spending Programs
- 401K
- 11 Paid Holidays per year
- 10 PTO Days / year
- 7 Sick and Wellness Day/year
Pay: $95,000/annually
About Loyal Source:
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
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