IT Support Specialist

7 days ago


ValdeReuil, Normandie, United States K2 Staffing, LLC Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing, LLC.

About the Job

This is a challenging role that requires excellent technical skills and strong customer service abilities. As an IT Support Specialist, you will be responsible for providing timely and effective resolution of end-user issues via telephone, web portal, and email.

Key Responsibilities
  • Provide support for incoming requests via various communication channels
  • Configure and deploy file servers and cloud computing solutions
  • Manage Microsoft Exchange Server and telephone solutions
  • Monitor alert systems and take appropriate action as per guidelines
  • Use remote tools and diagnostic utilities to aid in resolving support requests
Requirements
  • Minimum 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and comfortable working with clients at a business level
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including ongoing training and career opportunities.



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