Student Accounts Revenue Collector

6 days ago

Tiffin, Iowa, United States Tiffin University Full time

Job Overview

Tiffin University is a premier institution seeking a motivated and resourceful Student Accounts Revenue Collector. As a key member of our team, you will play a crucial role in communicating with current and past students to identify and reconcile outstanding balances. Your exceptional customer service skills and ability to work well with other departments will enable you to provide seamless support to students and families.

Key Responsibilities

  • You will call, email, and mail letters to students to collect outstanding funds or to set up sustainable repayment plans.
  • You will utilize systems to negotiate balance-in-full payments, payment arrangements, or legal referrals.
  • Employ effective skip-tracing techniques to locate borrowers' current residence and contact information.
  • Maintain the highest level of accuracy and detail when documenting accounts and communicating with borrowers.
  • You will oversee and provide customer service pertaining to student financial services including updating information, composing and scheduling communications. Operate with a professional demeanor with the ability to interface with internal and external customers with diplomacy and tact.
  • Meet or exceed all daily, weekly, and monthly quality and collection goals.
  • Prepare various reports for the University/Cabinet/Provost/President and other internal and external entities.
  • Process payments and post adjustments to student accounts in a timely manner.
  • Assist in generating and reviewing student account bills, ensuring accuracy of charges and payments.
  • Assist with the management of payment plans and ensure compliance with university policies.
  • Reporting account findings to supervisors and other parties.

Requirements

  • An Associate's or Bachelor's degree in accounting, finance, business administration, or related field is preferred.
  • Have at least 1-2 years of Consumer Collections experience preferred.
  • Able to type 40 WPM.
  • Strong attention to detail and accuracy in handling financial data.
  • Basic math skills and the ability to calculate interest and collection costs as needed.
  • Able to manage multiple tasks and prioritize effectively.
  • Knowledge of accounting concepts, techniques, and principles.
  • Strong computer skills.
  • Strong listening skills.
  • Strong communication, both written and verbal, and persuasion skills.

Benefits

Tiffin University offers an excellent benefits package, including medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

About Tiffin University

Tiffin University is committed to enhancing equity, inclusion, and diversity. We are dedicated to providing educational, working, and living environments that value the diverse backgrounds of all people. Our mission is to Educate students by linking knowledge to professional practice. We foster collaboration, accountability, respect, and entrepreneurship. The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.

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