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Healthcare Administrative Associate Lead

4 weeks ago

Virginia Veterans Dr Roanoke VA USA, United States Carilion Clinic Full time
About the Role

We are seeking a highly skilled and experienced Healthcare Administrative Associate Lead to join our team at Carilion Clinic. This is a full-time position that will be responsible for overseeing the front office operations, ensuring a smooth and efficient patient experience.

Key Responsibilities
  • Oversee the maintenance of an efficient and professional front office area, coordinating workflow and staff scheduling.
  • Perform a minimum of four core job responsibilities, including patient registration, scheduling, switchboard/phones, and medical record maintenance.
  • Provide technical support and new staff orientation as needed.
  • Collect co-payments, deductibles, and other self-pay amounts at time of service.
  • Resolve billing inquiry questions effectively and maintain cash box and receipt books.
Requirements
  • High School diploma required.
  • Minimum of three years prior experience in a physician office/medical office required.
  • Previous registration and/or medical insurance experience required.
  • AHA BLS-HCP desirable.
About Carilion Clinic

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is committed to delivering exceptional patient care and making a positive impact in our community.