Food Service Ambassador

5 days ago


Philadelphia, Pennsylvania, United States SOFITEL Full time

About Sofitel - Philadelphia

Sofitel – Philadelphia, a luxurious AAA rated 4-diamond hotel, is nestled in prestigious Rittenhouse Square. Our elegant atmosphere and Lanvin amenities create a unique experience for our guests.

We are committed to providing exceptional service and memorable experiences through our highly trained Ambassadors. Our team's passion for Joie de Vivre drives us to deliver magnifique moments for our guests.

Job Description

Role Overview

As a Food Service Ambassador at Sofitel – Philadelphia, you will engage with guests to create unforgettable dining experiences. You will work closely with the Liberte Lounge team to ensure seamless service, maintaining the highest quality of food, presentation, and timeliness.

You will be responsible for collaborating with bartenders, servers, hostess, and managers to provide excellent support throughout service. Your exceptional communication skills and intuition will enable you to anticipate guests' needs, taking initiative to connect with them and ensure their satisfaction.

Key Responsibilities

  • Engage with guests to create personalized dining experiences
  • Collaborate with the Liberte Lounge team to ensure seamless service
  • Anticipate guests' needs and take initiative to address concerns
  • Provide excellent support to bartenders, servers, hostess, and managers during service

Qualifications

  • A positive attitude and ability to multitask in a fast-paced environment
  • Thorough understanding of food and beverage menus, preparations, and ingredients
  • Strong customer service focus and professionalism towards all patrons
  • Skilled in communicating with guests and colleagues with a polished appearance and poised demeanor
  • Ability to naturally engage with guests and show empathy

Benefits

  • Be part of an influential team transforming luxury hospitality
  • Recognize and celebrate team and individual successes
  • Experience French indulgence and art de vivre as a brand influencer

Additional Information

The estimated salary for this role is $45,000 - $60,000 per annum, depending on qualifications and experience.



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