Parts Counter Sales Associate
3 weeks ago
About TEC Equipment
We are a leading provider of heavy-duty trucks, trailers, and parts in the western United States. Our team is dedicated to delivering exceptional customer service and support.
Job Summary
We are seeking a skilled Parts Counter Sales Associate to join our team. In this role, you will be responsible for selling parts to customers, assisting service technicians with parts selection, and maintaining a constant flow of parts to the service department.
Key Responsibilities
- Assist service technicians in selecting parts needed for repairs and ensure that technicians submit a parts requisition before charging out the parts.
- Maintain a constant flow of parts to the service department to keep technicians on the floor working.
- Occasionally assist walk-in customers in selecting required parts and suggest companion parts or add-ons.
- Safely pull purchased parts from stock in a timely and accurate manner.
- Determine availability of parts that are not in stock and submit an emergency order if needed by the customer.
- Answer phone calls and provide price quotes and other requested information.
- Notify the shop foreman and customer immediately when ordered parts arrive.
- Set up orders for daily shipment, delivery, and/or pick-up.
Qualifications
- Prior customer service experience.
- At least 3 years of experience in truck and/or automotive parts counter sales.
- Experience with Hino/Isuzu, box truck, trailer, or aftermarket parts preferred.
- Valid driver's license and ability to meet insurance requirements.
- Forklift experience and ability to become forklift certified by TEC Equipment is preferred.
- Ability to maintain predictable and reliable attendance and work in a safe and alert manner.
- Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
Benefits
TEC Equipment offers a comprehensive benefits package, including health, wellness, and retirement benefits, as well as opportunities for education and career advancement.
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