Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will play a vital role in delivering exceptional customer service to our members, ensuring their experience is nothing short of 'Judgement Free.'
About the RoleThis part-time position is ideal for someone who enjoys working evenings and is passionate about providing top-notch service. You will be responsible for greeting members and guests, answering phone calls, checking members in, and responding to their questions and concerns in a timely and professional manner.
Key Responsibilities:- Greet members and guests with a warm smile, making them feel welcome and comfortable.
- Answer phone calls in a friendly and efficient manner, assisting callers with various inquiries.
- Check members in, tour new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a prompt and professional manner.
- Conduct beverage or merchandise purchases using our point-of-sale system.
- Utilize POS system to assist with new membership cards, change of address, billing, or payment questions.
- Must be 18 years of age or older.
- Prior customer service experience preferred.
- High School diploma/GED equivalent required.
- Ability to interact positively and professionally with members and co-workers.
- Upbeat, positive attitude, punctuality, and reliability are essential.
- Obtain and maintain CPR/AED certification within company requirements.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, PTO, free Black Card membership, and more
Compensation$12-$15 per hour, depending on experience and qualifications.
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