Collections Representative
6 days ago
At First Credit Finance, a growing auto finance company in the San Fernando Valley, we are seeking a skilled Collections Representative to join our team.
Salary and BenefitsWe offer an attractive compensation package, including a salary of $45,000 per year, 80% employer-paid medical, dental, and vision insurance, paid holidays and vacations, monthly bonuses, and opportunities for career advancement.
Key ResponsibilitiesThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Key responsibilities include:
- Managing inbound and outbound calls via a dialer system
- Providing timely solutions to customers while delivering a positive experience
- Processing payments over the phone and offering payment options
- Negotiating delinquent accounts and bringing them up to date
- Implementing various collection techniques
- Following up on calls and updating customer demographics
To be successful in this role, candidates should have:
- A minimum one year of experience in call center and/or automotive loan collections
- Strong teamwork and communication skills
- Self-motivation and the ability to complete tasks efficiently
- Basic computer skills and the ability to multitask
- Effective writing and communications skills
- A high school diploma or equivalent
Candidates who are bilingual in English and Spanish are preferred for this role.
First Credit Finance offers a dynamic and supportive work environment, with opportunities for growth and development.
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