Apartment Maintenance Supervisor-Chester, SC Area

Job Title: Maintenance Supervisor

Location: NHE, Inc.

Job Summary:

We are seeking a highly skilled and experienced Maintenance Supervisor to join our team at NHE, Inc. The successful candidate will be responsible for overseeing the physical assets, general maintenance repairs, apartment make-readys, preventive maintenance, and construction or rehabilitation projects for an apartment community.

Key Responsibilities:

• Supervise and schedule maintenance activities for the apartment community.
• Work with the office team and Community Manager to ensure smooth operations.
• Determine weekly apartment make-ready and Service Request schedules.
• Report apartments ready to show to the Community Manager.
• Complete weekly/daily maintenance employee schedules and assignments.
• Communicate assignments and tasks to employees.
• Periodically check work progress of each maintenance employee and provide assistance as needed.
• Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Assist Community Manager in recruiting and interviewing potential staff members.
• Coordinate, schedule, and respond to resident/management requests and Service Requests for occupied apartments.
• Use Service Request and schedules to establish priorities and determine top priority requests with the Community Manager.
• Assign Service Requests equally to Maintenance Technicians.
• Monitor completion of Service Requests to limit call backs.
• Coordinate warranty work orders with Vendors.
• Monitor repeated repairs and determine course of action.
• Coordinate, schedule, and prepare vacant apartments for move-in.
• Walk all vacant units to determine make-ready needs and coordinate effort with Community Manager to make schedule and assignments.
• Ensure all repairs/replacements necessary for apartment to be occupied are completed.
• Ensure all trash from apartments are cleaned out before, during, and after make-ready activity.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Assess training needs of maintenance employees and provide input for training programs along with Community Manager and Director of Maintenance.
• Provide one-on-one training to employees that may need to polish current skills or wish to learn new skills.
• Prepare, train, and encourage all levels of maintenance staff for the opportunity to be promoted.
• Provide initial safety and safety equipment training for all new employees.
• Identify and correct hazardous community conditions.
• Tour property daily to look for needed maintenance and liability hazards and report to Community Manager.
• Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers, and listen for electrical shorts and malfunctioning motors.
• Periodically complete written property safety audits.
• Coordinate, schedule, and perform preventive maintenance on equipment and apartments.
• Order supplies while managing maintenance budget.
• Work with Community Manager and use input from maintenance staff to determine supplies and equipment needs.
• Must get approval from Community Manager prior to placing orders for major expenditures and unbudgeted items.
• Provide input to Community Manager in determining needs for next fiscal year budget.
• Attendance is an essential job function.
• May be requested to assist in other communities, if needed.
• Assist with hazardous weather problems, fires, floods, freezes, etc.
• Responsible for overall organization and cleanliness of work areas and maintenance shops.
• Attends and participates in industry and NHE's training programs as required.
• Responsible for vendor management, contract monitoring, and quality control.
• Performs the tasks of subordinate associates as needed.
• Perform any and all other duties as requested or assigned by your supervisor/manager.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by the NHE management team.

Requirements:

• Construction experience preferred.
• Previous supervisory experience is required.
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment, and other systems on community (gates, phone jacks, irrigation systems, etc.).
• Must have a valid driver's license or means of immediate transportation to provide service calls.

Qualifications:

• High School Diploma or equivalent required; some college or trade school preferred.
• Position requires a minimum of 5 years general maintenance experience and/or at least 1-year multi-family, industrial, or institutional Service Request experience.
• Training/Certificates/Association Memberships:
  • Freon Recovery Certification Type I and II, or Universal.
  • Certified Apartment Service Technician (CAMT) preferred.
  • Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher, and first aid preferred.
  • Must have training in compressor diagnosis, appliance repair, etc.
  • Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
  • Painting experience.

Language/Maternal/Reasoning Ability:

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc. Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping, and elbow motion).
• Must have normal range of hearing, close, distance, and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS, and general safety training and wearing of proper safety equipment.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community-specific service call/after-hours guidelines.

Working Conditions and Environment:

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

Policies and Procedures:

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

Benefits:

All full-time employees are eligible to participate in our benefits program. NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service, and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees, and investments in technology, training, and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family, and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE