IT Support Specialist

4 weeks ago


CardiffbytheSea, California, United States Leidos Full time
IT Desktop Support Specialist

We are seeking a highly skilled IT Desktop Support Specialist to join our team at Leidos. As a key member of our Field Services team, you will be responsible for providing direct desk-side support to our customers and troubleshooting and repairing IT devices at a government site in Naval Base San Diego, CA.

Key Responsibilities:
  • Provide direct desk-side support to customers
  • Troubleshoot and repair IT devices
  • Assist junior technicians in resolving complex issues
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Requirements:
  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Basic hardware troubleshooting and replacement skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
Preferred Qualifications:
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
Pay:

$31.25/hr



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