IT Support Specialist
4 weeks ago
We are seeking a highly skilled IT Desktop Support Specialist to join our team at Leidos. As a key member of our Field Services team, you will be responsible for providing direct desk-side support to our customers and troubleshooting and repairing IT devices at a government site in Naval Base San Diego, CA.
Key Responsibilities:- Provide direct desk-side support to customers
- Troubleshoot and repair IT devices
- Assist junior technicians in resolving complex issues
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Basic hardware troubleshooting and replacement skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
$31.25/hr
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