Scenter Manager Lead

4 weeks ago


Naples, Florida, United States Scenthound Naples, FL Full time
About the Role

The Scenter Manager is a key position at Scenthound Naples, responsible for leading the team and driving sales through health and wellness education. This role requires strong leadership, sales expertise, and exceptional customer service skills.

Key Responsibilities
  • Drive membership sales and maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Requirements
  • Management experience
  • Sales experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Flexibility to work daytime, evening and weekend hours and transition across multiple locations in Naples
What We're Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover. We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Sales Conversion, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.


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