Medical Health Advocate
6 days ago
We're looking for a highly skilled and compassionate Medical Health Advocate to join our team at ChenMed.
As a Medical Health Advocate, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our medical centers.
Our ideal candidate has a strong background in healthcare, excellent communication skills, and a passion for delivering high-quality patient experiences.
**Essential Responsibilities:**
- Measure and record patient vital signs; document patient interview and medical history.
- Catalog and communicate patient needs to PCP, Clinician, Specialist, and/or other clinical personnel.
- Prepare patients for examinations and perform routine screening tests; assist physician with exams; explain treatment procedures and physicians' instructions to patient.
- Observe patients and report any changes in patient conditions to PCP, Clinician, Specialist, and/or other clinical personnel.
- Perform non-critical medical and therapeutic procedures based on medical instructions. Collect phlebotomy and other lab specimens; perform basic waived lab tests.
- Prepare and administer medications; change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision.
- Maintain supplies, equipment, stocks, and sterilize instruments; practice OSHA safety standards; perform accurate, legal, and ethical documentation at all times.
- Process patient phone messages, returning calls and routing them to other team members as appropriate; call patients to obtain and relay pertinent information for the physician.
- Upon physician approval and authorization, call in prescriptions to the pharmacy. Use communication skills with appropriate medical terminology; and follow appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
- Provide health coaching to a defined group of patients to support healthy lifestyle choices. Follow up with coached patients via weekly calls.
**Required Skills and Qualifications:**
- Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
- Exceptional oral and written communication skills, time management skills, and organizational skills
- Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
- Mindset focused on resolving problems for patients and achieving team goals
- Knowledge of medical products, terminology, services, standards, policies, and procedures
- Skilled in basic phone and computer operation
- Must be detail-oriented to ensure accuracy of reports and data
- Ability to maintain effective and organized systems to ensure timely patient flow
- Ability to act calmly in busy or stressful situations
- Proficient skills in Microsoft Office Suite products, including Word, PowerPoint, Outlook, and Excel, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
- Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
- Spoken and written fluency in English
**Benefits and Salary Information:
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, along with a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Our employees enjoy great work-life balance, opportunities for career growth and development, and the chance to make a real difference in the lives of our patients and their families.
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