Senior Product Manager, Member Experience Transformation

3 days ago

New York, New York, United States Spring Health Full time

Company Overview

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At Spring Health, we're on a mission to revolutionize mental healthcare by providing access to care for everyone. Our clinically validated technology empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion.

Job Description

You will collaborate with a cross-functional team to continuously improve the member experience and conversion to care for eligible Spring Health members. As a Senior Product Manager, Member Experience Transformation, you will drive conversion in our member funnel, identifying, testing, and delivering optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.

Responsibilities

  • Contribute to our mission to eliminate every barrier to mental healthcare for our members.
  • Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
  • Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
  • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
  • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
  • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.

What Success Looks Like

  • Meet or exceed targets for member conversion within your scope.
  • Contribute to a seamless and delightful member experience, as measured by customer satisfaction metrics like NPS and system usability score.
  • Foster a team culture of high-velocity experimentation and continuous improvement.

Requirements

  • 5+ years of consumer-facing product management experience, with a track record of driving user growth.
  • Strong analytical skills and experience with data-driven decision making.
  • Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
  • Experience working with cross-channel customer marketing platforms and A/B testing tools.
  • Exceptional communication, organizational, and collaboration skills.
  • Passion for mental health and a commitment to improving access to care.
  • Ability to thrive in a fast-paced environment.

Compensation

The estimated annual salary for this position is $194,450 based on industry standards and location. This role is part of a competitive total rewards package including stock options and benefits.

Benefits

We offer a comprehensive benefits package, including:

  • Health, Dental, Vision benefits start on your first day at Spring Health.
  • Employer-sponsored 401(k) match of up to 2%.
  • A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1-month sabbatical leave granted at your 4-year anniversary.
  • We offer parental leave up to 18 weeks, depending on your eligibility, including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

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